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REGULATIONS

REGULATIONS OF THE STREFAMOCY.PL ONLINE STORE


TABLE OF CONTENTS:

1. GENERAL PROVISIONS

2. ELECTRONIC SERVICES IN THE ONLINE STORE

3. CONDITIONS FOR CONCLUDING THE SALES CONTRACT

4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

5. COST, METHODS AND DEADLINE FOR DELIVERY AND RECEIPT OF THE PRODUCT

6. PRODUCT COMPLAINTS

7. EXTRAJUDICIAL WAYS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

8. RIGHT TO WITHDRAW FROM AN AGREEMENT (APPLIES TO SALES AGREEMENTS CONCLUDED FROM DECEMBER 25, 2014)

9. PROVISIONS CONCERNING ENTREPRENEURS

10. PROTECTION OF PERSONAL DATA

11. FINAL PROVISIONS

12. CLUB Strefa mocy

13. RULES AND REGULATIONS FOR DISTRIBUTION 09.03.2019

14. REGULATIONS OF DISCOUNT CODES


The www.strefamocy.pl Online Store cares for the rights of consumers. The consumer may not waive the rights conferred on him by the Consumer Rights Act. Contract provisions less favorable to the consumer than the provisions of the Act on Consumer Rights are invalid, and in their place the provisions of the Act on Consumer Rights apply. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights they enjoy under mandatory provisions of law, and any possible doubts should be explained in favor of the consumer. In the event of any non-compliance of the provisions of these Regulations with the above provisions, priority is given to these provisions and should be applied.

1. GENERAL PROVISIONS

1.1. The Online Store available at the internet address www.strefamocy.pl is run by the company "PRO POWER" LANCKAMER SPÓŁKA JAWNA (registered address and address for service: Solidarności Avenue 129/131, 00-898 ​​Warsaw) entered in the Register of Entrepreneurs of the National Court Register under number 0000242031, registration court, in which the company's documentation is stored: District Court for the city of St. Warsaw in Warsaw, XII Commercial Department of the National Court Register, NIP 5272484523, REGON 140256024, e-mail address: biuro@strefamocy.pl, contact phone number: (+48) 500 367 700.


1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store (with the exception of point 9 of the Regulations, which is addressed only to entrepreneurs).

1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the company "PRO POWER" LANCKAMER SPÓŁKA JAWNA (headquarters address and address for service: Solidarności Avenue 129/131, 00 - 898 Warsaw). Personal data are processed for purposes within the scope and based on the principles set out in the privacy policy published on the Online Store website. Providing personal information is voluntary. Any person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update, correct and delete them.

1.4 Browsing the assortment of the Online Store strefamocy.pl does not require registration. Placing orders by the Customer for products in the assortment of the Online Store strefamocy.pl is possible after registration or after providing the necessary personal and address data enabling the implementation of the order without registration.


1.5. definitions:

1.5.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.

1.5.2. REGISTRATION FORM - a form available in the Online Store that allows you to create an Account.

1.5.3. ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and determining the terms of the Sales Agreement, including the method of delivery and payment.

1.5.4. CUSTOMER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.

1.5.5. CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws of 1964 No. 16, item 93, as amended).

1.5.6. ACCOUNT - Electronic Service, a collection of resources marked with the individual name (login) and password provided by the Service Recipient in the Service Provider's IT system, in which data provided by the Service Recipient and information about Orders placed in the Online Store are collected.

1.5.7. NEWSLETTER - an electronic distribution service provided by the Service Provider via e-mail, which allows all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.

1.5.8. PRODUCT - a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.

1.5.9. REGULATIONS - these Regulations of the Online Store.

1.5.10. ONLINE STORE - the Service Provider's online store available at the Internet address: www.strefamocy.pl.

1.5.11. DEALER; SERVICE PROVIDER - the company "PRO POWER" LANCKAMER SPÓŁKA JAWNA (registered office address and delivery address: Aleja Solidarności 129/131, 00 - 898 Warsaw) entered in the Register of Entrepreneurs of the National Court Register under the number 0000242031, registration court in which the company's documentation is stored : District Court for the city of St. Warsaw in Warsaw, XII Commercial Department of the National Court Register, NIP 5272484523, REGON 140256024, e-mail address: biuro@strefamocy.pl, contact phone number: (+48) 500 367 700.

1.5.12. SALES AGREEMENT - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.

1.5.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service User via the Online Store.

1.5.14. SERVICE USER - (1) a natural person with full legal capacity, and in the cases provided for by generally applicable provisions also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which the law confers legal capacity; - using or intending to use the Electronic Service.

1.5.15. CONSUMER RIGHTS ACT, ACT - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)

1.5.16. ORDER - Customer's declaration of intent submitted via the Order Form and directly aiming at concluding the Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

2.1.1. Account - the use of the Account is possible after completing a total of three consecutive steps by the Client - (1) becoming familiar with the provisions of these Regulations (2) completing the Registration Form and (3) clicking the "Register" field. In the Registration Form, it is necessary for the Customer to provide the following Customer's data: name and surname, e-mail address, password and title.

2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. By registering, the Customer enters into an agreement with strefamocy.pl for the provision of an electronic service consisting in maintaining a Customer account, on the terms set out in these regulations. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: biuro@strefamocy.pl or in writing to the address: Al. Solidarności 129/131, 00 - 898 Warsaw. The instruction to delete the account is accepted for execution after confirming whether the person making the request is the owner of this account. Account deletion takes place immediately and means the Customer terminating the contract with strefamocy.pl for the provision of electronic services, the subject of which is to maintain the Customer's account.

2.1.1.2 The Electronic Account service may be blocked by strefamocy.pl for the following reasons:

violation of law by the Customer when using the Online Store strefamocy.pl, violation of the provisions of these Regulations

order (at least twice) by the Customer of products payable during the receipt of the subject of the order, providing false data preventing the recipient from being found

persistent and repetitive submission and resignation by the customer of orders, if the resignation is not justified by the impossibility of its implementation by strefamocy.pl.


2.1.1.3 Blocking an account means terminating the contract with the Customer for the provision of electronic services immediately. In the event of the Customer's account being blocked, unrealized orders placed by that customer shall be canceled by strefamocy.pl. Cancellation takes place within 1 day of the account being blocked. In this case, if payment for the order has already been made, strefamocy.pl will refund the entire amount paid to the Customer. The return will take place in accordance with generally applicable law.

2.1.2. Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. The Order is placed after the Customer completes a total of two subsequent steps - (1) after completing the Order Form and (2) clicking on the 'Confirm Purchase' field on the Online Store website after completing the Order Form - up to this moment it is possible to modify the entered data (including purpose should be guided by displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following Customer data: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product (s), quantity of Product (s), place and method of delivery of the Product (s), method of payment. For customers who are not consumers, it is also necessary to provide the company name and tax identification number.


2.1.2.1. The Electronic Order Form service is provided free of charge and is of a one-off nature and is terminated when the Order is placed via it or when the Customer ceases to place the Order through it.

2.1.3. Newsletter - the use of the Newsletter takes place after providing the e-mail address on the Online Store tab, to which subsequent editions of the Newsletter are to be sent, and clicking on the "" field.

2.1.3.1. The Electronic Newsletter service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the address: biuro@strefamocy.pl or in writing to the address: Al. Solidarności 129/131, 00 - 898 Warsaw.

2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to electronic mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and decency, having regard to respect for personal rights as well as copyrights and intellectual property of the Service Provider and third parties. The recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing unlawful content.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in point 6 of the Regulations) The Service Recipient may submit, for example:

2.4.2. in writing to the address: Al. Solidarności 129/131, 00 - 898 Warsaw;


2.4.3. in electronic form via e-mail to the following address: biuro@strefamocy.pl;

2.4.4. The complaint form, which is recommended to attach to the shipment, can be downloaded from the Online Store ("Returns and complaints" tab).

2.4.5. It is recommended that the Customer provide in the complaint form: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demanding how to bring the Product into compliance with the Sale Agreement or a statement on price reduction or withdrawal from the Sale Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

2.4.6. The Service Provider shall respond to the complaint immediately, not later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING THE SALES CONTRACT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes taxes. About the total price including taxes of the Product being the subject of the Order, as well as about the delivery costs and other costs, and when it is not possible to determine the amount of these fees - about the obligation to pay them, the Customer is informed on the Online Store website when placing the Order, including at the time the Customer wishes to be bound by the Sales Agreement.


3.2.1. Strefa Mocy reserves the right to make changes in product prices on an ongoing basis. The entitlement referred to in the previous sentence shall not affect orders placed before the date of entry into force of the price change. The Power Zone may carry out promotional campaigns and sales on separate terms.

3.3. The procedure of concluding a Sales Agreement in the Online Store using the Order Form:

3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place when the Customer places an Order in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement.

3.4. Consolidation, protection and making available to the Customer the content of the concluded Sales Agreement is made by (1) providing these Regulations on the Online Store website and (2) sending the Customer the e-mail message referred to in point 3.3.2. Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.


4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following methods of payment under the Sales Agreement:

4.1.1. Payment on delivery on delivery.

4.1.2. Payment in cash or by credit card upon personal pickup.

4.1.3. Payment by bank transfer to the Seller's bank account.

4.1.3.1. Bank: PKO BP

4.1.3.2. Account number: 76 1020 1068 0000 1102 0338 7933.

4.1.4. Electronic payments and card payments via PayU.pl, PayPal.com or Transferuj.pl - possible current payment methods are set out on the Online Store's website in the 'Payment methods' tab and on the website https://www.payu.pl , https://www.paypal.com, or https://tpay.com.

4.1.4.1. Settlements of electronic payments and payment cards are carried out according to the Customer's choice via PayU.pl, PayPal.com or tpay.com. Electronic payments and payment cards are managed by:

4.1.4.1.1. PayU.pl - company PayU S.A. with registered office in Poznań (address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of 4,000 PLN .000 fully paid, NIP: 779-23-08-495.
4.1.4.1.2. PayPal.com - the site belongs to the company PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor 22-24 Boulevard Royal, L-2449, Luxembourg.

4.1.4.1.3. Tpay.com - Krajowy Integrator Płatności Spółka Akcyjna (formerly Brachia Sp. J.) with its registered office in Poznań (address: Św. Marcin 73/6, 61-808 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000412357, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of 5,499,980.00 PLN fully paid, NIP: 7773061579.

4.2. Date of payment:

4.2.1. If the Customer chooses payment in cash or by payment card upon personal pickup, bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.

4.2.2. If the Customer chooses the payment on delivery on delivery, the Customer is obliged to make the payment on delivery.

4.3. Transaction data, e.g. credit card type, credit card number, expiration date, CVV number (the three-digit code on the back of your credit card) is entered on a secure encrypted page.

4.3.1. If in doubt about technical solutions, please contact the site provider.

An unregistered customer cannot place an order with delivery outside of Poland. In addition, an unregistered customer can only pay for the order in advance. When the subject of the order is to be delivered outside of Poland, payment for the order is possible only in advance



5. COST, METHODS AND DEADLINE FOR DELIVERY AND RECEIPT OF THE PRODUCT

5.1. Product delivery is available on the territory of the Member States of the European Union.

5.2. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "FAQ" tab and when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.

5.3. The Seller provides the Customer with the following methods of delivery of the Product:

5.3.1. Courier parcel (including parcel machine parcel), cash on delivery (on the territory of the Republic of Poland).

5.3.2. Postal delivery (outside the territory of the Republic of Poland).


5.3.3. Personal pickup available at the addresses and times indicated in the "Shops" tab on the Online Store website.

5.4. The deadline for delivery of the Product to the Customer is up to 5 Business Days in the territory of the Republic of Poland and up to 14 Business Days outside the territory of the Republic of Poland, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which may not, however, exceed the above deadlines. The beginning of the delivery period of the Product to the Customer counts as follows:

5.4.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

5.4.2. If the Customer chooses the method of payment on delivery - from the date of the Sale Agreement.

5.5. Product readiness for collection by the Customer - if the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within 5 Business Days, unless a shorter period is given in the description of the Product or when placing the Order. In the case of Products with different terms of readiness for collection, the term of readiness for collection is the longest period provided, which, however, may not exceed 5 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the Product ready for collection by the Customer counts as follows:

5.5.1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

5.5.2. If the Customer chooses the method of cash or payment card upon personal collection - from the date of the Sale Agreement.

6. PRODUCT COMPLAINTS

6.1. The basis and scope of the Seller's liability to the Customer, if the Product sold has a physical or legal defect (warranty) are set out in generally applicable law, in particular in the Civil Code. For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller's liability to the Customer who is a natural person who purchases the Product for purposes unrelated to professional or business activity, due to non-compliance of the Product with the Sales Agreement are defined by generally applicable law, in particular by law of July 27, 2002 on specific conditions of consumer sales and amending the Civil Code (Journal of Laws 2002 No. 141, item 1176, as amended).

6.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information on the Seller's liability due to a Product defect and the Customer's rights are set out on the Online Store website in the 'Returns and complaints' tab.

6.3. A complaint may be submitted by the Customer, for example:

6.3.1. in writing to the address: Al. Solidarności 129/131, 00 - 898 Warsaw;

6.3.2. in electronic form via e-mail to the following address: biuro@strefamocy.pl


6.3.3. The complaint form, which is recommended to attach to the shipment, can be downloaded from the Online Store ("Returns and complaints" tab).

6.4. It is recommended that the Customer provide in the complaint form: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demanding how to bring the Product into compliance with the Sale Agreement or a statement on price reduction or withdrawal from the Sale Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. The Seller's failure to respond within the above deadline means that the Seller considered the complaint justified.

6.6. The customer who exercises the warranty rights is obliged to deliver the defective product at the expense of the Seller to the address: ul. Al. Solidarności 129/131, 00 - 898 Warsaw.

6.6.1 If the product was delivered via Poczta Polska, a courier company, to an Inpost parcel locker, a warranty claim (i.e. the advertised product, proof of purchase and complaint form), should be returned to the address provided in the previous point (we recommend shipping via Poczta Polska by registered mail or economic package).

6.6.2. In the event that the product has been picked up at Strefa Mocy store, a complaint should be submitted at any Strefa Mocy stationary store.

7. EXTRAJUDICIAL WAYS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial methods of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Trade Inspection Inspectorates and the following Internet addresses of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/spory_konsumenckie.php; https://www.uokik.gov.pl/spprawy_indIndividualne.php and https://www.uokik.gov.pl/wazne_adresy.php.

7.2. The customer who is a consumer has the following examples of ways to use out-of-court complaint handling and redress:

7.2.1. The customer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to resolve the dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer courts of arbitration are set out in the regulation of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer courts of arbitration. (Journal of Laws 2001, No. 113, item 1214).

7.2.2. The customer is entitled to turn to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the principles and mode of mediation procedure conducted by the provincial inspector of Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of Trade Inspection.
7.2.3. The Customer may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the free consumer helpline number 800 007 707 and by the Association of Polish Consumers at email advise@dlakonsumentow.pl.

8. PRAWO ODSTĄPIENIA OD UMOWY (DOTYCZY UMÓW SPRZEDAŻY ZAWARTYCH OD 25 GRUDNIA 2014 ROKU)

8.1. Konsument, który zawarł umowę na odległość, może w terminie 30 dni kalendarzowych odstąpić od niej bez podawania przyczyny i bez ponoszenia kosztów, z wyjątkiem kosztów określonych w pkt. 8.8 Regulaminu. Do zachowania terminu wystarczy wysłanie oświadczenia przed jego upływem. Oświadczenie o odstąpieniu od umowy może zostać złożone na przykład:

8.1.1. pisemnie na adres: Al. Solidarności 129/131, 00 – 898 Warszawa;

8.1.2. w formie elektronicznej za pośrednictwem poczty elektronicznej na adres: sklep@strefamocy.pl;

8.2. Przykładowy wzór formularza odstąpienia od umowy zawarty jest w załączniku nr 2 do Ustawy o Prawach Konsumenta oraz dodatkowo dostępny jest na stronie Sklepu Internetowego w zakładce „Zwroty i reklamacje”. Konsument może skorzystać z wzoru formularza, jednak nie jest to obowiązkowe.

8.3. Bieg terminu do odstąpienia od umowy rozpoczyna się:

8.3.1. dla umowy, w wykonaniu której Sprzedawca wydaje Produkt, będąc zobowiązany do przeniesienia jego własności (np. Umowa Sprzedaży) – od objęcia Produktu w posiadanie przez konsumenta lub wskazaną przez niego osobę trzecią inną niż przewoźnik, a w przypadku umowy, która: (1) obejmuje wiele Produktów, które są dostarczane osobno, partiami lub w częściach – od objęcia w posiadanie ostatniego Produktu, partii lub części albo (2) polega na regularnym dostarczaniu Produktów przez czas oznaczony – od objęcia w posiadanie pierwszego z Produktów;

8.3.2. for other contracts - from the date of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is considered void.

8.5. The seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer the payments made by him for the Products (except for additional costs arising from the method of delivery other than personal pickup). The seller reimburses the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of reimbursement that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the Product back or the consumer provides proof of his return, depending on which event occurs first.

8.6. The consumer is obliged to immediately, not later than within 14 calendar days from the day on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry. The consumer may return the Product to the address: Al. Solidarności 129/131, 00 - 898 Warsaw.
8.7. The consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

8.8.1. If the consumer has chosen a method of delivery of the Product other than personal collection, the Seller is not obliged to refund the additional costs incurred by the consumer.

8.8.2. The consumer bears the direct cost of returning the Product.

8.8.3. In the case of a Product which is a service, the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is required to pay for the services fulfilled until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service rendered, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

8.9. The right to withdraw from a distance contract is not entitled to the consumer in respect of contracts:
8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the Seller he will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; (3) in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specifications or serving to satisfy his individual needs; (4) in which the subject of the service is a Product that deteriorates quickly or has a short shelf life; (5) in which the subject of the service is a Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products which after delivery, due to their nature, are inseparably connected with other items; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the Seller has no control; (8) in which the consumer expressly demanded that the Seller visit him for urgent repair or maintenance; if the Seller provides additional services other than those demanded by the consumer or provides Products other than spare parts necessary for the performance of repair or maintenance, the right of withdrawal is entitled to the consumer in respect of additional services or Products; (9) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for delivering newspapers, periodicals or magazines, with the exception of subscription contracts(11) concluded through a public auction; (12) for the provision of accommodation services other than for residential purposes, the carriage of goods, car rental, gastronomy, leisure services, entertainment, sports or cultural events, if the contract indicates the day or period of service provision; (13) for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the contract.


9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This section of the Regulations and the provisions contained herein apply only to Customers and Service Users who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.4. When the Seller releases the Product to the carrier, the non-consumer Customer receives the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In this case, the Seller shall not be liable for any loss, defect or damage of the Product arising from its acceptance for transport until its delivery to the Customer and for delay in the delivery of the shipment.
9.5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the parcel in time and in the manner adopted for such shipments. If it finds that during transport there was a loss or damage to the Product, it is obliged to perform all actions necessary to determine the liability of the carrier.

9.6. According to art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Customer who is not a consumer is excluded.

9.7. In the case of Customers who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Customer a relevant statement.

9.8. The liability of the Service Provider / Seller in relation to the Service Recipient / Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the amount of the price paid and delivery costs under the Sale Agreement, however, not more than up to one thousand zlotys. The Service Provider / Seller is liable to the Service Recipient / Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits in relation to the Service Recipient / Customer who is not a consumer.

9.9. All disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be subject to the court having jurisdiction over the seat of the Seller / Service Provider.

10. PROTECTION OF PERSONAL DATA

10.1 Personal data of Online Store customers are processed by Pro Power Lanckamer Sp.J. with its registered office in Warsaw, al. Solidarności 129/131, 00-898 ​​Warsaw (data administrator).

10.2 Providing personal data is voluntary, however, it is necessary to make purchases and to use other services provided electronically. Pro Power Lanckamer processes personal data in order to provide services electronically, conclude and perform a contract, monitor the quality of customer service, archiving to the extent necessary to perform legal obligations, create analyzes of the results of our business for internal needs. The customer has the right to access their personal data and to correct and delete them. Personal data can be corrected or deleted after logging into the Customer's account ("Your account" tab) or by reporting to the Customer Service Office. By providing data, the Customer declares that the personal data provided by him are his data. Detailed provisions regarding the protection of the Customer's personal data can be found on the website of the Online Store strefamocy.pl dedicated to the privacy policy.

11. FINAL PROVISIONS

11.1. Agreements concluded through the Online Store are concluded in Polish.

11.2. Change of Regulations:

11.2.1. The Service Provider reserves the right to amend the Regulations for important reasons, i.e. changes in the law - to the extent that these changes affect the implementation of the provisions of these Regulations.

11.2.2. In the event of conclusion of continuous contracts pursuant to these Regulations (e.g. provision of Electronic Services - Account), the amended regulations shall bind the Service Recipient, if the requirements specified in art. 384 and 384 [1] of the Civil Code, i.e. the Customer has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. In the event that a change to the Regulations would result in the introduction of any new fees or increase in existing ones, the Customer who is a consumer has the right to withdraw from the contract.

11.2.3. In the event of conclusion of contracts other than continuous contracts pursuant to these Regulations (e.g. Sales Agreement), changes to the Regulations will not in any way affect the acquired rights of Service Recipients / Customers who are consumers before the date of entry into force of amendments to the Regulations, in particular changes to the Regulations will not influence on already placed or submitted Orders and concluded, implemented or executed Sales Agreements.
11.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with customers who are consumers - the provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 from as amended) and the Act on specific conditions of consumer sales and amendment to the Civil Code of 27 July 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of applicable law.

12. CLUB strefa mocy

12.1. Participants of the Strefa Mocy Club program cannot take advantage of their product discounts for discounted products.

12.2. Individual discounts cannot be combined.


14.1. General conditions of the Rebate code.

1. The Seller undertakes to provide the Customer with a Rebate Code, as part of an organized promotion or individual agreement with the Customer.
2. The rebate code can be used when buying goods not covered by other promotions in the online store strefamocy.pl
3. The rebate code cannot be exchanged for cash (cash) in whole or in part and cannot be returned to the Seller.
4. The rebate code is active from the moment it is provided to the Customer.
5. The rebate code received from the Seller is for single use.
6. The validity of the Rebate Code will be determined each time it is provided to the Customer.
14.2. Rules for providing and using the Rebate Code.

1. The rebate Code is made available in the form of an electronic letter sent to the Customer's e-mail address or by making the Rebate Code available during a promotion organized by the Store.
2. The use of the Rebate Code sent depends on the Customer. The customer has the option of not using the provided Rebate Code, in which case it is sufficient not to enter the Rebated Code in the basket while shopping in the Store.
3. To use the Rebate Code provided by the Seller, enter the given string of characters in the "Apply Rebate Code" field when placing the order on the Store's website.
4. Entering the Rebate Code in the one mentioned in par. In the third field, the value of the ordered goods will be reduced by a percentage of the Rebate Code provided to the Customer. The rebate code can only be used to purchase goods not covered by other promotions.
5. The rebate code can be used if the User has a Customer account in the Store, i.e. after logging in or registering such an account in the Store.
6. When placing an order through "quick shopping" you cannot use the Rebate Code.
7. Discount codes do not add up. Only one rebate code can be used in the order.
8. The Seller has the right to refuse to implement the Rebate Code if its validity period has expired. Thus, the Rebate Code expires with its expiration date.


14.3. Complaints and return of goods from the Rebate Code
All complaints regarding defects of goods or their returns when shopping using the Rebate Code will be considered on the general conditions specified in the Store's Regulations.