1. Pack the products and complete the form

The completed return form with the proof of purchase pinned (receipt or invoice) attach to the package with returned products. Check carefully that all data is correct.

You can download the return form here: Return form (withdrawal from the contract)

2. Send products - you have up to 30 days!

Send us a parcel with returned products to the following address:
Strefa Mocy Dział Zwrotów i Reklamacji
Al. Solidarności 129/131
00-898 ​​Warsaw

Refund processing time is a maximum of 7 business days from the date of receipt of the shipment. However, we try to process the refund faster if possible.

The cost of returning the returned product is borne by the buyer. After accepting the package, you will receive an e-mail or SMS notification from us.

3. Wait for the refund

The refund will be made within 14 days of the positive acceptance of the refund. In the case of payment methods: PayU, traditional transfer and PayPal - to the account number from which the payment for the order was made. In the case of payment by traditional transfer or on delivery - to the account number indicated on the form.

You will receive an email or SMS notification from us when the funds have been sent to your account.

1. Pack the products and complete the form

The completed complaint form with the proof of purchase pinned (receipt or invoice) attach to the shipment with returned products. Mark on it that you are advertising articles and indicate the reason for complaint. Check carefully that all data is correct.

The complaint form can be downloaded here: <Complaint Form>

2. Send products

Send us a package with advertised products to the following address:

Strefa Mocy Dział Zwrotów i Reklamacji
Al. Solidarności 129/131
00-898 Warszawa
Complaint processing time is a maximum of 14 business days from the date of receipt of the shipment.

The cost of returning the product being claimed shall be borne by the seller if the complaint is accepted and the buyer if the complaint is considered negative. After accepting the package, you will receive an e-mail or SMS notification from us.

In the event of a complaint, you will need to send back the defective goods to us. To do this, contact our Customer Service Office:
by e-mail to the address biuro@strefamocy.pl, or by phone at +48 500 367 700 (Our helpline is at your disposal from Monday to Friday between 9:00 and 17:00)
Our consultants will give you instructions on how to send back the advertised articles.

3. Wait for the refund

After positive consideration of your complaint, the refund will be made within 14 days from the date of receipt of the product in stock.

Transaction costs are refunded by bank transfer. In the case of payment methods: PayU, traditional transfer and PayPal - to the account number from which the payment was made for the order. In the case of payment on delivery to the account number indicated on the form. You will receive an email or SMS notification from us when the funds have been sent to your account.